The substance of this paper was delivered at the 2007 Australian International Education Conference in Melbourne, and presented as a stimulus for discussion about practical approaches to the issues of international student support management. This later version contains additional material that reflects the discussion and panel presentations at the AIEC session.
The impetus for the paper was the possible responses of providers to Standard 6 of The National Code 2007. One of the obligations, in Standard 6.6 of the Code, requires ‘sufficient support personnel to meet the needs of students…’ What do providers understand by this? What are our obligations to meet this specific requirement? Have we adequately defined the needs of international students? What is being done to implement this Standard?
The paper describes a small research study conducted with a number of universities and secondary schools. Staff capability, staff resources and international student services, all matters addressed in the National Code, are considered in a number of contexts. Focus is on the effective use of staffing to offer maximum opportunities for students to achieve overall success while they are studying in Australia.